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Technology Services Center

Information Technology

The Technology Services Center supports the campus community's technology needs and aims to provide assistance in a timely manner. Our staff and student employees are skilled in troubleshooting various software and hardware technologies for Mac and HP users. We also provide access and support for printing and scanning, multimedia services, media services (AV), classroom and lab technology, and Salve Regina ID cards.

All technology issues and questions should be submitted via phone or email. Please call (401) 341-7777 from off campus or Ext. 7777 from on campus, or email tsc@salve.edu. We are located in the McKillop Library, Room 002 (garden level).

Hours

  • 8 a.m. to 8 p.m. Monday through Thursday
  • 8 a.m. to 5 p.m. Friday
  • 2-8 p.m. Sunday

Lab Locations

  • Antone Academic Center: Two Mac labs (Rooms 122 and 124) and a Mac digital photo lab (Room 110).
  • McKillop Library: Two PC labs (Rooms 005 and 006) and a testing center (Room 004).
  • O'Hare Academic Building: Digital forensics lab (access restricted to faculty and students participating in related academic programs).

Technology Tips

Connecting to Salve Regina's wireless network

To connect to the campus network, computers must meet certain minimum requirements and have an up-to-date antivirus program installed. If you do not have antivirus software installed, we recommend Microsoft Defender for Windows and Sophos Antivirus and AVG for Mac operating systems. For assistance installing antivirus software, call the Technology Services Center at (401) 341-7777.

Students, faculty and staff connect to SRU-Community and have unlimited access as long as the computer or device is connected to the network every 30 days. (You will need your Salve Regina username and password to access the links below.)

Guests of the University connect to SRU-Guests and have one week's access as long as their computer's software is compliant.

To connect to the campus network within Salve Regina's residence halls, please follow the instructions below.

Reset or change your password

A recent security feature allows faculty, staff and undergraduate students to reset their own passwords. This feature works in tandem with Office 365 accounts.

For assistance, call the Technology Services Center at (401) 341-7777 during normal business hours.

Office 365 and multi-factor authentication

To access your Office 365 email, follow the instructions below. If you have questions or need assistance, contact the Technology Services Center at (401) 341-7777 or tsc@salve.edu.

Multi-factor authentication adds an added layer of protection to your Office 365, Canvas, Zoom, Webex and Campus portal accounts by requiring a "challenge" in addition to your password when you access your account from a new device or application. This helps to prevent unauthorized access to your account in the event your password is discovered or used by someone other than yourself.

The following documents will help you enable multi-factor authentication:

Accessing email from your Salve Regina computer: Your Outlook client may ask you to re-authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.

Accessing email from MySalve: After logging in to MySalve, you will see the Office 365 button on the left side of the page. On your first attempt to access Office 365, you will be prompted to authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.

Accessing email from a web browser: Visit outlook.office365.com/salve.edu. You will be prompted to authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.

Accessing email from a mobile device: Your email client on your phone will prompt you to re-authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.

Office 365 for alumni: For more information on Office 365 for alumni review the information sheet

Office 2016 for PC or Mac: Students, faculty and staff can download the full version of Microsoft Office for up to five personal machines.

Setting up your Salve Regina account or changing your password on a mobile device

Mobile devices can be synchronized with your Salve Regina email account. This includes Android smartphones and tablets, Apple iPhones and iPads and other smartphones. For assistance with Android, Microsoft and other devices, or if you are an Apple user and are unable to reset your password using the instructions below, call the Technology Services Center at (401) 341-7777.

Mobile users can access Salve Regina resources through the Canvas and Ellucian GO apps. Users can access these applications through their device's app store, and should remember that not all of the functionality of desktop/laptop software is available on mobile devices.

Maintenance windows

The Office of Information Technology maintains a system maintenance window from 5-9 p.m. on Fridays. All standard system and network maintenance is scheduled during these hours, with reminder notifications issued through the Campus portal. When major or emergency system and network upgrades are needed, the campus community will receive email notifications with details about expanded maintenance windows.

Frequently Asked Questions

How do I use the card swipe printers?

Full-time students may print 200 black-and-white pages per semester. Additional pages are 10 cents for black-and-white and 25 cents for color. Charges are assessed at the end of each semester and are included in the tuition bill.

The Pharos printing solution allows students to submit print jobs and then release them at card swipe printers using their Salve Regina ID. Card swipe printers are located in the McKillop Library, O'Hare Academic Building, Gerety Hall and Antone Academic Center.

Does Salve Regina sell computers to students?

The University partners with Apple and HP to offer recommended laptops. The program is optional but students are strongly encouraged to participate. Each year, we review students' technology needs and the latest offerings from Apple and HP, and recommend several laptops for students to purchase. Recommended models come with extended warranties and can be serviced on campus during the academic year. For more information, visit the recommended laptops webpage.

Does Salve Regina sell software to students?

The University utilizes Microsoft Office 365 and all enrolled students have access to online versions of Word, Excel, PowerPoint and email. All full-time undergraduates have 50GB of email storage and 1TB of OneDrive storage. In addition, all full-time students can download the latest version of Microsoft Office supported by the University. To download, visit portal.office.com/home and log in with your Salve Regina email address and password.

Does Salve Regina provide software to faculty and staff for personal computers?

The University utilizes Microsoft Office 365. All full-time faculty and staff have access to online versions of Word, Excel, PowerPoint and email through outlook.office365.com/salve.edu, along with 50GB of email and 1TB of OneDrive storage. Full-time employees can also download Microsoft Office for up to five personal machines. Log on to portal.office.com/home with your Salve Regina email address and password. Once logged in, you can download the latest version of Microsoft Office that the University supports.

Are there any software requirements for my computer?

There are two important requirements for accessing the campus network.

1. A minimum version of the operating system must be installed. Salve Regina supports the following operating systems:

  • Microsoft Windows 8, 8.1 and 10
  • Apple Mac OSX 10.12.6 Sierra, 10.13.6 High Sierra, 10.14.6 Mojave and 10.15.1 Catalina

Windows XP/Vista and older Mac operating systems (10.10 Yosemite, 10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion, 10.6 Snow Leopard, 10.5 Leopard) are no longer supported on campus, because they are no longer provided security updates by Microsoft and Apple.

2. Antivirus software must be installed, enabled and updated. Free antivirus software can be downloaded and installed from the following locations:

Additional antivirus software includes Symantec, Norton, McAfee, Kaspsersky, Avira, Comodo and Webroot.

Does Salve Regina provide internet access to students?

Salve Regina provides Wi-Fi access campus-wide, including in the residence halls. Wired ports can be used for gaming and entertainment systems (Xbox, PlayStation, AppleTV, Roku) in addition to supplementing wireless access for computers.

Students should not bring their own wireless access points or routers for use in the residence halls. Doing so will deactivate the port in their room. The radio of the device will also cause interference with the wireless network. We also ask that students who bring a printer turn off the wireless and instead directly plug into the port in their room.

Who provides television service in the residence halls?

All undergraduates, including off-campus students, also have access to live and on-demand TV through Philo, which features more than 50 channels and unlimited DVR. To learn more and register, visit philo.tv/oncampus and log in with your Salve Regina email address. In addition, DIRECTV is available in all residence hall common areas.

How do I register my "internet of things" device (Alexa, Chromecast, Google Home)?

Devices that do not have the ability to register themselves may need to be registered with our assistance. Please contact the Technology Services Center at (401) 341-7777 or tsc@salve.edu. You will need the device and its hardware MAC address. These devices are allowed on the residential network but are not permitted on Salve Regina's administrative network.

Should I buy a printer?

It is not recommended. Color printers are available in McKillop Library, O'Hare Academic Building, McAuley Hall and Gerety Hall. Printing can be initiated from University computers or from a student's computer that is connected to the network. Print credits are provided at the beginning of each semester, and students are billed for printing that exceeds the initial allocation of credits. In addition, many courses provide digital submission methods for coursework, either through email or Canvas, making the need for a printer non-essential.

I have additional questions. Where can I get assistance?

All technology issues and questions should be submitted via phone or email. Please call (401) 341-7777 from off campus or Ext. 7777 from on campus, or email tsc@salve.edu. The Technology Services Center is located in the McKillop Library, Room 002 (garden level).