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Frequently Asked Questions

Virtual Salve

Below please find frequently asked questions by category. These are being updated as information becomes available, so please check back if your question is not addressed below. Additional questions may also be emailed to

Academics FAQ

How will my courses be taught during the remote learning period?

Your professors have been empowered to adapt their courses to help you meet the intended learning outcomes. Each of your courses may operate differently. Common approaches to online learning include:

Synchronous virtual classes: Professors may hold classes at the same day and time that your class would normally meet on campus. Remember that classes are scheduled in the Eastern time zone, so if you are off campus in a different time zone that would cause significant scheduling problems, communicate with your professor right away to work out an appropriate plan.

Synchronous classes could meet via a web conferencing platform like WebEx. Synchronous classes might also take place on Canvas in the form of live chatting or livestreamed lectures. Because each professor will develop a plan that is unique to your class, he/she may incorporate other methods that require your live participation at your regularly scheduled course time.

Asynchronous virtual classes: Professors may use Canvas or other platforms to organize learning experiences you can complete at your own pace and at a convenient time. Though this sort of learning environment allows for flexibility, self-paced instruction still includes regular deadlines for assignments. Professors usually curate learning materials and activities including video lessons or lectures, reading assignments, discussions, quizzes and other activities.

Both synchronous and asynchronous experiences have unique advantages and challenges. Communication with your professors about anticipated technical or other challenges is key. Planning ahead, using time-management tools and getting organized can help you thrive in either environment.

What if I have issues with the technology needed for remote learning?

The Office of Information Technology is available to assist you in navigating your questions and challenges. If you encounter any issues with technology related to remote learning, please contact the Technology Services Center at (401) 341-7777 option 2 or You may also submit a ticket through the online request form.

Learn more: Technology resources for students

I don’t have access to the internet at my permanent residence. What are my options for remote learning?

Internet stability is essential for successful remote learning. If you do not have stable internet access at your permanent residence, let your professors know as soon as possible. If your home network is slow, make sure you turn off streaming video or video game consoles that could be using more bandwidth.

In many areas, local internet service providers are offering to set up free internet for 60 days for students who need it. Please reach out to your local provider to learn more.

How will I receive academic support during the remote learning period?

We are committed to your academic success, even while you are away from campus. You have access to academic support remotely, including online tutoring via Smarthinking and virtual services from the Academic Center for Excellence and the Writing Center.

Learn more: Remote learning support

What if I need to complete experiential coursework during the remote learning period?

Please contact the faculty member who is responsible for supervising your placement. Together you will develop a plan for the remote learning period.

I am a nursing student. Will I continue my clinical work?

While the University has endeavored to provide housing for and maintain clinical experience for all nursing students engaged in clinical, it is up to each individual student to decide whether they wish to remain on campus. Based on current information from state licensing authorities, at this time we cannot be certain whether students will remain on track to graduate if they do not complete all their clinical hours in patient care. Ultimately, virtual experiences may count for clinical hours, but as of this writing there has been no assurance from any state board of nursing that this will meet NCLEX requirements in any of the 50 states.

Are weekend workshops canceled during this time?

Salve Regina will continue to offer a number of weekend workshops remotely, though a few may need to be canceled. The University is currently working to solidify the status of each workshop, and will notify all registered students.

Are graduate and continuing education classes also moving to remote learning?

All graduate courses will follow the outlined remote learning schedule. The University has made accommodations to deliver the Ph.D. in humanities residency virtually, and the RN-BSN continuing education program will adhere to its normal schedule.

Are Circle of Scholars seminars on schedule?

The University has suspended all Circle of Scholars seminars until further notice. This is due to the latest recommendations from the Rhode Island Department of Health as communicated by Gov. Gina Raimondo regarding gatherings of individuals aged 60 and above.

Will the SRyou Student Exposition be rescheduled?

SRyou will not be held as scheduled, and student organizers are reviewing their options at this time. Further information will be shared as it is determined.

How can I complete my required Feinstein community service hours for graduation?

All students are required to complete 10 hours of community service in Rhode Island prior to graduation through the Feinstein Enriching America Program and to log these hours in the portal with approval from the Center for Community Engagement and Service. Given the realities of social distancing restrictions within our current public health crisis, we are offering several remote service opportunities.

If you are unable to complete your graduation service requirement by April 15 due to current public health restrictions, please email with a waiver request, designating "Feinstein Waiver" in the subject line. An approved waiver will clear this graduation requirement for all affected students graduating in 2020.

Admissions FAQ

I am a prospective student. Will campus tours be operating during this time?

We are excited to once again welcome families to our distinctive coastal campus. Led by student ambassadors, our campus tours are available in small groups (limit of four guests in a party) and require a reservation 24 hours or more in advance of your desired visit date. To review more information regarding health and safety protocols and available dates and times, follow the registration link. The Office of Admissions is also offering virtual information sessions and a variety of other virtual programming. Additionally, we have recently expanded our interactive 360-degree tour of campus and added a video tour of campus that we invite you to utilize. We encourage you to let us know about your interest in Salve Regina so we can contact you with other opportunities to learn more about the University and connect you with your admissions counselor.

If I am unable to visit campus, what are my options for learning more about Salve Regina?

We encourage you to let us know about your interest in Salve Regina so we can contact you with other opportunities to learn more about the University and connect you with your admissions counselor. The Office of Admissions has a variety of virtual opportunities to fit your unique needs and interests, including information sessions, workshops, a virtual spring open house that will feature all of Salve Regina’s academic programs, student text line and one-on-one appointments with your admissions counselor. Information and registration can be found at Additionally, we have recently expanded our interactive 360-degree tour of campus and added a video tour of campus that we invite you to utilize.

Will my admissions and financial aid counselors be available during this time?

Salve Regina's admissions and financial aid counselors are available to work with you as you continue your college search. Find the admissions counselor who works with students at your high school or in your state at or contact us directly at If you'd like to speak with a financial aid counselor, please email or call (401) 341-2908 to ask questions or set an appointment to meet via video call.

If my school changes my grading to pass/fail (or changes my academic requirements), will that impact my enrollment or admission to Salve Regina?

In these unprecedented times, many secondary schools and colleges have made adjustments to best support the success of their students. In some cases, students are being allowed to drop courses or to take courses pass/fail instead of being awarded a letter grade. We also understand that some states have or will be waiving statewide testing.

  • For seniors who have already been admitted to Salve Regina for the fall semester, we will be flexible with your final grades. Our expectation is that you remain steadfast in completion of your work and fulfill the graduation requirements for your high school.
  • For students in their first through third year of high school, we encourage you also to remain diligent in your schoolwork and complete your work as outlined and required by your individual school.
  • For transfer students who are at colleges making similar accommodations, we are happy to work with you individually on expectations for admission to Salve Regina for this coming fall and/or future semesters.

We have always and will continue to do a full holistic review of each applicant, including academic work, involvement, accomplishments and goals, with an understanding that many of your opportunities have been paused or changed. If you have any specific questions or concerns, we encourage you to email to speak with your admissions counselor directly.

Does Salve Regina require test scores (SAT or ACT) to apply?

Salve Regina has been and continues to be a test optional school for the majority of our programs. In past years, we have required testing for students entering the fields of nursing or education and for those who had been home-schooled. For all 2021 and 2022 applicants, the submission of SAT or ACT scores is optional for all applicants at Salve Regina. Students who do not submit scores will not be disadvantaged in the admissions process. If English is not your first language, the results from a TOEFL, IELTS or Duolingo English proficiency test is still required.

Business Office FAQ

I live on campus. Will I receive a refund for room and board?

Room and board credits for the spring 2020 semester have been posted to student accounts. Depending on the student's financial aid and meal plan/housing charges, refunded charges range from 35-45 percent of the total room/board and meal plan charges. If the application of the room/board and meal plan credit has created a surplus (credit balance) on the student account, there are several options to receive or apply this surplus. If you receive a credit and originally paid using a 529 plan, you should consult your tax advisor, as some of this surplus may be taxable.

Student accounts can be reviewed by logging on to the portal and clicking "WebAdvisor for Students," which will open the options for "Student Financial Information."

Surplus Options

  • You can keep the surplus on your account to use toward fall 2020 semester charges. This is the default option.
  • If you have not yet made your returning student deposit, the surplus can be applied to this deposit, which is due May 1. This deposit holds each student's place in the courses chosen during the registration period and is applied as the first payment toward the fall 2020 semester. Please email to request this option.
  • You can reduce your loan with the surplus by completing the award change form. Specify the type of loan you wish to reduce and the amount you wish to send back to the lender (please note the maximum is the amount of the surplus). The deadline to complete this form is May 8.
  • You can request that the surplus be issued through a mailed check or direct deposit. Refunds can be requested through the e-refund link in the portal under the links menu. If you are requesting the refund to be issued by direct deposit, you must enter your banking information under the "Student Refund Management" link located at the top of the request form. If you have previously entered this information and there have been no changes to your banking information, you will only need to complete the request at the bottom of the page.
  • You can donate the full surplus, or any portion of it, to Salve Regina's Mercy Emergency Relief Fund, which supports individuals within the University community in times of great need. To process your donation, visit

Questions? Contact the Business Office at, the Office of Financial Aid at or the Office of Advancement at

I live off campus and have a meal plan. Will I receive a refund?

Salve Regina will issue a 14-day credit to all off-campus meal plan holders. If you are in a credit balance position, a check can be processed by making a request through E-Refund, which is a link found on the left side in the portal. Checks are typically processed on the Friday after a request is made. At this time all checks will need to be mailed.

If you live off campus and are not returning to Newport: Once it has been determined that you are not returning to Newport and will not be using your meal plan, the University will provide you with the remaining credit for your plan, minus the previous 14-day credit. This additional credit will be posted to students' tuition account by the end of April. If you are in a credit balance position, a check can be processed by making a request through E Refund, which is a link found on the left side in the portal.

If you are currently living off campus in Newport: If you would like access to the grab-and-go options available at Miley Mart, you may partake in them through the meal plan. Please complete the survey emailed to you on March 23 to indicate your intended use of the meal plan so that food may be stocked accordingly and that your Salve ID card may be programmed for access to Miley Hall. If you are living off campus and are worried about access to food, please don't hesitate to ask for assistance by calling (401) 341-2145 or emailing

I am returning to Salve Regina in the fall. When is my reservation deposit due?

Salve Regina has moved the returning student reservation deposit deadline to May 1 and will more fully evaluate that date in the coming month. In the interim, any student who has not paid the deposit will not be restricted in any way, including for course registration purposes.

I am graduating in May. Will I receive a refund of the Commencement fee?

All full-time, traditional undergraduate students are billed $350 as a Commencement fee, which includes $100 for regalia. All other students, including graduate students, are billed $250. As the new Commencement date has not yet been determined, Salve Regina will refund the $100 regalia portion of the Commencement fee to all who were charged $350 and allow them to arrange their own regalia for the rescheduled ceremony.

Events and Meetings FAQ

What if my department-sponsored event or meeting is canceled and I want to reschedule?

You do not have to complete a new 25Live request form. To discuss your options for rescheduling, contact Mariann Maida in the Office of Conferences and Events at (401) 341-2197 or

What if my event or meeting has less than five people attending?

The University is currently limiting access to campus. It is strongly recommended that remote options such as WebEx be considered for all meetings through May 17 in accordance with guidelines announced by Rhode Island Gov. Gina Raimondo.

What if my event or meeting is scheduled to be held after May 17?

The University will determine the status of events scheduled after May 17 on a case-by-case basis as additional guidance becomes available from the Rhode Island Department of Health and the Centers for Disease Control and Prevention. At this time, you are welcome to hold your event or meeting. Should that change, you will be notified by the Office of Conferences and Events.

What if my event has been canceled and I have signed a contract and paid a deposit?

If your event is canceled by the University, you will be given the option to reschedule. If your event cannot be rescheduled, your deposit will be refunded.

What if I choose to cancel my event and have signed a contract and paid a deposit?

If you choose to cancel your event even though the University has determined that you may hold it, contact Johanna Mancivalano in the Office of Conferences and Events at (401) 341-2460 or to discuss the possibility of receiving a refund.

Health Services FAQ

How do I continue my medical care away from Salve Regina?

If you receive regular or ongoing care from a Health Services clinician, please reach out to that provider to discuss the management of your future visits and prescriptions.

Does Salve Regina's student health insurance plan offer coverage away from campus?

Salve Regina's student health insurance plan provides coverage year-round and outside the state of Rhode Island. For questions about your insurance coverage, visit the University Health Plans website or call (800) 437-6448.

What should I do about my prescriptions?

If you utilize a pharmacy in the Newport area, please have your prescription(s) transferred to your home pharmacy. If you have any issues, call Health Services at (401) 341-2904.

How can I contact Health Services?

To contact Health Services, or to schedule a telemedicine appointment, call (401) 341-2904 or email For after-hours care, call the Office of Safety and Security at (401) 341-2325 for on-campus emergencies or 911 for off-campus emergencies.

Telecommuting FAQ

I'm eligible to temporarily telecommute. What should I do?

First, speak with your supervisor to review and sign the Terms and Conditions of Temporary Telecommuting and determine:

  • Tasks/deliverables that should be completed while working remotely.
  • What your remote work schedule will be.
  • Which (if any) applications and systems will need to be accessed to accomplish necessary work (Colleague, network files, specialized department installed software, Office 365, etc.).
  • What (if any) additional access and/or equipment will be required to fulfill your responsibilities while working remotely (laptop, phone, etc.).

Complete and sign the Temporary Telecommuting Agreement. Both documents have a digital signature feature if opened with Adobe Acrobat DC. To use this feature, download and save the documents to your computer. To open, right-click on the saved document, select "Open With" and choose Adobe Acrobat DC. If you do not have Adobe Acrobat DC, you may not be able to use the digital signature feature and will need to find an alternative method for signing.

All signed documents should be emailed to

If needed, contact the Office of Information Technology about any necessary technology needs.

If I can't work remotely, can I still be paid?

Salve Regina is committed to minimizing the potential financial consequences for our dedicated and talented workforce. At this time, employees who continue working, whether onsite or remotely, will be paid as usual. For employees who are unable to work, the University's regular Human Resources policies provide many kinds of leave and paid time off - for illness, disability and dependent care.

Now that students are no longer on campus, shouldn't all employees work from home?

No. While the University is temporarily operating under alternative arrangements, it is not closed. A number of students are remaining on or near campus during remote instruction, and Salve Regina must continue to support them, which requires some employees to remain on campus. Other employees need to be on campus at least some of the time to support remote instruction and other key operations. For the safety of those employees, Salve Regina is implementing measures that are most effective at this time, including promoting good hygiene practices, extra surface cleaning, social distancing and (when possible) staggered schedules.

How do I know if I have been designated as an essential employee?

Supervisors will be communicating directly with their staff to let them know their status. Key areas include student affairs, auxiliary services, facilities, public safety, information technology and other offices directly involved in assisting students, as well as certain academic support staff. If you are not sure of your status, please contact your supervisor or the provost's office for academic areas.

If my employee is displaying flu-like symptoms at work, may I address the issue with the employee and send them home?

Yes. The Centers for Disease Control states that employees who become ill with symptoms of influenza-like illness at work during a pandemic should leave the workplace. Supervisors should contact Human Resources in the event that employees are sent home for any reason, including displaying respiratory illness symptoms.

What do I do if I must provide childcare during the current school closings?

Employees who must provide child care due to a school closure may be eligible to telecommute. Work with your supervisor to determine if telecommuting is possible based on your position. If you are unable to work remotely and need to remain home, you may use accrued leave time.

What do I do if I am unwell?

If you have symptoms of a fever, cough and shortness of breath, do not report to work. Inform your supervisor and call your medical provider. Employees and dependents covered under one of Salve Regina's health insurance plans also have access to telemedicine benefit services. This service provides you with access to board-certified physicians through phone and/or video consultations, and the ability to speak to a physician as soon as possible. If you are diagnosed with coronavirus, you should self-isolate. Immediately notify your supervisor of your diagnosis and continue following the guidance of your health care provider.

Will I continue to receive pay if I am required to quarantine for 14 days?

If your position is not suitable for telecommuting and you are unable to work from home or another location, you may use accrued sick time. Employees should also consult the state of Rhode Island for additional information regarding eligibility for temporary disability insurance.

What should I do if I am experiencing anxiety and concerns over the coronavirus?

We understand that the potential threat of the coronavirus may affect the mental health and wellness of employees and their families. The University's employee assistance program provides resources and confidential counseling. For more information, visit or call (800) 445-1195.

What steps can I take to minimize the risk of transmission?

Take the same steps you would to avoid the seasonal flu, with additional precautions. Avoiding infection is the best way to help control the spread of coronavirus.

What you can do to protect yourself and others:

  • It isn't too late to get a flu shot, if you have not already.
  • Wash your hands with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • Avoid non-essential group gatherings.
  • Avoid non-essential travel.
  • Stay home if you are sick.
  • Cough and sneeze into a tissue, and throw the tissue away (or cough and sneeze into your elbow if a tissue is not available).
  • Avoid hand shaking.

If you have been potentially exposed to coronavirus based on a physical encounter or recent travel history, please remain at home and contact your health care provider.

What you can do to your surroundings:

  • Clean and disinfect frequently touched surfaces (door handles, faucets, telephones, railings).
  • Use alcohol wipes to clean keyboards.
  • Ensure that hard surfaces at work and at home are cleaned regularly (desks, tables, countertops, sinks).