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IT Quick Guide

The Office of Information Technology is fully equipped and prepared to support the University community throughout the remote learning period. Below you will find resources and information regarding the tools available to the Salve Regina community. For questions please contact the Technology Services Center at (401) 341-7777 option 2 or tsc@salve.edu.

Technology Resources for Students

Connectivity

A wi-fi or wired connection through an internet service provider such as Comcast, Charter or Cox is more reliable and robust than using data from your mobile service provider. Make sure all your devices are connected to wi-fi at the location(s) you are participating in remote learning. If you are using a mobile device, LTE service will provide faster access to the internet than 3G service. Also be cognizant of data plan limits on speeds and downloads, and any fees or charges you may incur if you exceed those limits.

Internet stability is essential for successful remote learning. If you do not have stable internet access at your permanent residence, let your professors know as soon as possible. If your home network is slow, make sure you turn off streaming video or video game consoles that could be using more bandwidth.

Learn more: Minimum bandwidth requirements for WebEx meetings.

Need connectivity? Several internet and phone companies are offering free internet, free access to hotspots or additional/unlimited data.

Canvas LMS

Canvas LMS is the official learning management system for Salve Regina. Many faculty were already using Canvas in some way before the transition to remote learning, and courses that were not using Canvas may be now. A link to Canvas is in the portal and can be accessed directly at salve.instructure.com. There are Canvas apps in the Google Play Store and Apple App Store that allow you to access course materials using mobile devices.

Please note that logging in to Canvas only requires using the format: firstname.lastname. The @salve.edu portion of your email address is not required and may cause a login error if entered into the username field.

Learn more: Getting started with Canvas as a student.

Office 365

Office 365 is the email provider for Salve Regina. All official University communication is sent to your Salve Regina email address, so check it often as you will receive many announcements related to remote learning. A link to Office 365 is in the portal and can be accessed directly at office.com.

Office 365 also provides productivity software that can be installed on your personal computer. Your subscription is valid as long as you are a Salve Regina student. A link to install Microsoft Office is located on the top right of the page when you log on to office.com. Mobile versions of Office are in the Google Play Store and Apple App Store, and Office 365 for Macs can also be downloaded from the Mac App Store.

In addition to email, faculty may share files such as Word documents, PowerPoint slides or videos hosted in Office 365 using Microsoft OneDrive. All students have 1TB of online storage in OneDrive for files and documents. Canvas LMS has direct integration with Office 365, so files can easily be shared to you within a Canvas course.

Learn more: How to upload and share files using Microsoft OneDrive.

WebEx

WebEx is an audio and video conferencing platform that can be used for virtual meetings and synchronous learning. Your faculty may use WebEx to stream live lectures, have interactive discussions or schedule one-on-one meetings during virtual office hours. You do not need an account to join a meeting scheduled by an instructor. To test the functionality of WebEx, join a test WebEx meeting.

WebEx meetings can be held through a web browser, however, an app for Windows and Mac OS can be installed for enhanced experience on desktop/laptop computers. The WebEx Meetings app can be downloaded from the Google Play Store and Apple App Store to connect to WebEx meetings on mobile devices.

Learn more: How to join a WebEx meeting

Technology Resources for Faculty

The Office of Information Technology has provided the following solutions for delivering courses remotely. If you encounter any issues with technology related to remote learning in the weeks ahead, please contact the Technology Services Center at (401) 341-7777 option 2 or tsc@salve.edu.

Canvas

Canvas Commons contains pre-made assignments, discussions, etc. that can be directly imported into your Canvas course shells. Search Canvas Commons using "Chad Raymond" for examples.

Ensure that all of your course shells in Canvas contain a syllabus and plan for teaching remotely. You are encouraged to post class assignments and include a discussion thread for students to pose questions about your remote learning plan. Student submissions can also be managed through Canvas.

Learn more: Canvas instructor guide.

Webex

As the Canvas “Conferences” tool allows for only 10 concurrent conferences across the University, WebEx is recommended for synchronous audio/video interaction with students. WebEx has been integrated into every Canvas course shell.

WebEx can be used to conduct synchronous learning sessions for virtual class interactions and hold online office hours. WebEx may also be used to record lectures for asynchronous learning by posting the recorded sessions to your Canvas course shell. If you plan on using large video files for your course(s), email the Technology Services Center at tsc@salve.edu to have your media uploaded and hosted on Microsoft Stream.

Learn more: How to use WebEx to schedule virtual classroom meetings and office hours.
Learn more: How to host and join a WebEx meeting.

Microsoft Teams

Microsoft Teams offers real-time text chat and other capabilities. To have enable Teams for use in your course(s), email the Technology Services Center at tsc@salve.edu. List the course(s) you would like to create a team for so it can be named appropriately. You will be the team “owner” and may add members and guests as needed.

Office 365

All University business should be conducted using your Salve Regina-provided Office 365 email account. In addition, OneDrive can be used to securely access and share files with your students using the Microsoft cloud.

Learn more: How to upload and share files using Microsoft OneDrive.

Cybersecurity

The Technology Services Center can help you use OneDrive, ensure safe access to Salve Regina resources from privately-owned devices and provide anti-malware protection. If you are using your own laptop, flash drives, etc. for your teaching, make sure these devices are safe and protected. If you need assistance, call (401) 341-7777 option 2 or email tsc@salve.edu.

Technology Resources for Staff

The Office of Information Technology is available to address any technical concerns associated with telecommuting. Using personal computers or laptops for University business is generally discouraged with the exception of Office 365 and/or Canvas LMS, which can be accessed securely using an up-to-date browser (Google Chrome preferred) from any computer with internet access. Requests for University-configured loaner computers can be made with supervisor approval through the Technology Services Center at tsc@salve.edu.

WebEx

All staff have WebEx provisioned on their account.The following guide will walk you through using WebEx for video conferencing and virtual meetings. If you are having difficulty with any of the steps outlined in the guide, contact the Technology Services Center at (401) 341-7777 option 2 or tsc@salve.edu.

Learn more: How to use WebEx to host and/or join a meeting

OneDrive

OneDrive can be used to securely access and share files such as Word documents, PowerPoint slides or videos using the Microsoft cloud. All staff have 1TB of online storage in OneDrive for files and documents. The following guide will walk you through uploading documents into OneDrive and will show you how to share those files.

Learn more: How to use Microsoft OneDrive to upload and share files

How to upload files into OneDrive

  1. Open a web browser, visit portal.office.com and sign in with your Salve Regina email address and password. If multifactor authentication is enabled for your account, you will receive a secondary challenge to verify your identity.
  2. Click on the OneDrive icon.
  3. To upload a file, click "Upload" in the menu bar on the top of the screen. Select "Files" or "Folders" if you wish to upload a folder. Locate the document or folder you would like to upload and choose "Open." You should now see the file or folder you have selected in OneDrive. Keep in mind that larger files may require additional time to upload. You will see a progress bar indicating the status of the file or folder being uploaded.

How to share files from OneDrive

  1. Open a web browser, visit portal.office.com and sign in with your Salve Regina email address and password. If multifactor authentication is enabled for your account, you will receive a secondary challenge to verify your identity.
  2. Click on the OneDrive icon.
  3. Access the file you would like to share. Choose the document and select "Share" from the menu.
  4. You should see the send link window. By default, the first option you will see is "Anyone with the link can view." There are several additional options available to you. Click "Anyone with the link can view" to reveal additional options for link settings.
  5. After selecting your options, select "Apply."
  6. Type the email addresses of the recipients and click "Send." The recipient will receive an email notification that a document has been shared with them. Once the recipient accesses the document, you will receive an email notification that the document has been accessed.

Explanations of link setting options:

  • "Anyone with the link" gives access to anyone who receives this link, whether they receive it directly from you or forwarded from someone else. This may include people outside of your organization. Default recipient permission is read-only.
  • "People in Salve Regina University" gives anyone in your organization who has the link access to the file, whether they receive it directly from you or forwarded from someone else. Default recipient permission is read-only. Editing permissions allowable.
  • "People with existing access" can be used by people who already have access to the document or folder. It does not change the permissions on the item. Use this if you just want to send a link to somebody who already has access. Default recipient permission is read-only unless granted the ability to edit.
  • "Specific people" gives access only to the people you specify, although other people may already have access. If people forward the sharing invitation, only people who already have access to the item will be able to use the link. Default recipient permission is read-only. Editing permissions allowable.
  • "Allow editing" allows people to edit files and add or delete files in a shared folder. Recipients can forward the link, change the list of people sharing the files or folder, and change permissions for recipients. If you're sharing a folder, people with edit permissions can copy, move, edit, rename, share and delete anything in the folder. 5 Unchecking this box means that people can view, copy or download your items without signing in. They can also forward the link to other people. However, they cannot make change to the version on your OneDrive.
  • "Set expiration date" means the link will only work until the date you set. After that, the link will be invalid, and you will need to create a new link for users requiring access to your file or folder.
  • "Set password" means that when a user clicks the link, they will be prompted to enter a password before they can access the file. You'll need to provide this password separately to users. Determine the option that best fits your scenario and sensitivity of data you are sharing.

VPN Network

Cisco AnyConnect is the VPN client software that Salve Regina uses for remote access.

Learn more: How to connect to Salve Regina's VPN network

  • Open the Cisco AnyConnect application. The application may be on your desktop or in the start menu in the Cisco folder. If you can't find the application, email tsc@salve.edu or call (401) 341-7777 option 2.
  • Once the application is open, the VPN window should be visible on your screen. If this is your first time opening AnyConnect, you may have to type in the server address: remote.salve.edu.
  • Once the address has been typed in, click "Connect."
  • A window should pop up and prompt you for your Salve Regina credentials. Enter them and click "OK" when finished.
  • At this point you should be successfully connected to Salve Regina's network. Please verify your connection in the system tray.
  • Now that you are connected to the network, the last step is running your SRU_CONNECT script that is located on your desktop. This allows you to have access to your share drives while connected to VPN. If you forget to run your SRU_CONNECT script, you will not be able to access your shared drives until you run the script. It is important that you run the script at any point after you have established a successful connection to Salve Regina's network.