Tech Tips and Frequently Asked Questions

Tech Tips

Connecting to Salve Regina's Wireless Network

To connect to the campus network, computers must meet certain requirements, including having up-to-date antivirus software installed. If you do not have antivirus software installed, we recommend Microsoft Security Essentials for Windows 7 operating systems, Microsoft Defender for Windows 8 and above operating systems and Sophos Antivirus for Mac operating systems. For assistance installing antivirus software, call the Help Desk at (401) 341-7777 Option 2.

Students, faculty and staff connect to SRU-Community and have unlimited access as long as the computer or device is connected to the network every 30 days. (You will need your Salve Regina username and password to access the links below.)

Guests of the University connect to SRU-Guests and have one week's access as long as their computer's software is compliant.

Reset your password (faculty and staff)

A new security feature allows faculty and staff to reset their own passwords. This feature works in tandem with Office 365 accounts.

Password resets can still be completed by calling the Help Desk at (401) 341-7777, option 2 during normal University business hours.

Office 365

To access your Office 365 email, follow the instructions below. If you have questions or need assistance, contact the Help Desk at (401) 341-7777 option 2 or helpdesk@salve.edu.

Accessing email from your Salve computer: Your Outlook client may ask you to re-authenticate. To authenticate, enter your email address as your username (username@salve.edu) and then your Salve password.

Accessing email from MySalve: After logging in to MySalve, you will see the Office 365 button on the left side of the page. On your first attempt to access Office 365, you will be prompted to authenticate. To authenticate, enter your email address as your username (username@salve.edu) and then your Salve password.

Accessing email from a web browser: To access email from a web browser, visit outlook.office365.com/salve.edu. You will be prompted to authenticate. To authenticate, enter your email address as your username (username@salve.edu) and then your Salve password.

Accessing email from a mobile device: Your email client on your phone will prompt you to re-authenticate. To authenticate, enter your email address as your username (username@salve.edu) and then your Salve password.

Setting Up Your Salve Regina Account or Changing Your Salve Regina Password on a Mobile Device

Mobile devices can be synchronized with your Salve Regina email account. This includes Android smartphones and tablets, Apple iPhones and iPads and BlackBerry smartphones. For assistance with Android, Microsoft and other devices, or if you are an Apple user and are unable to reset your password using the instructions below, call the Help Desk at (401) 341-7777, option 2.

Mobile users can access Salve Regina resources through the Canvas and Ellucian GO apps. Users can access these applications through their device's app store, and should remember that not all of the functionality of desktop/laptop software is available on mobile devices.

Changing Your Salve Regina Password

Salve Regina requires passwords to be at least eight characters in length. Passwords may include uppercase and lowercase letters, numbers or symbols. Your new password must be different from your existing password. New members of the University community should reset their password after receiving their initial credentials in order to protect their account and educational information.

Maintenance windows every Friday from 5 to 9 p.m.

The Office of Information Technology maintains a regularly scheduled system maintenance window from 5 to 9 p.m. every Friday. All standard system and network maintenance will be scheduled during these hours, with reminder notifications issued to the campus through the portal. When major or emergency system and network upgrades are needed, the campus will receive email notifications with details about expanded maintenance windows.

Frequently Asked Questions

How do I use the card swipe printers?

With Pharos printing, full-time students may print 200 black-and-white pages per semester. Additional pages are 10 cents for black-and-white and 25 cents for color. Charges are assessed at the end of each semester and are included in the tuition bill.

The Pharos printing solution allows students to submit print jobs and then release them at card swipe printers using their Salve Regina ID. Card swipe printers are located in the McKillop Library, O'Hare Academic Center and Wakehurst, as well as the computer labs in the Antone Academic Center.

You will need your Salve Regina username and password to access the links below.

Who provides television service in the residence halls?

Television service is provided by Cox Communications and the cost is included in the room and board fee. All channels in the expanded basic package are included. Premium and pay-per-view channels are not available on campus. Students are responsible for bringing a cable-ready TV, a coax cable and either a second coax cable for standard definition service or an HDMI cable for HD service.

Making the connection: After your cable mini-box is connected to the wall jack with a coax cable, attach your TV to the cable mini-box with a coax cable for standard definition service or an HDMI cable for high definition service. Using the remote control, make sure the TV is set to "cable." You may need to program it to recognize the working channels on Salve Regina's system. For specific instructions, consult your owner's manual.

Contacting Cox Communications: If you are not receiving a signal and have verified that your TV is set to the "cable" setting and your coax cable is properly connected, call Cox support at (866) 402-0901. The technician will need the serial number on your cable mini-box (located on the bottom of the unit) and may ask to check certain items on the TV or even try another working TV with your connection before scheduling a repair. If you miss the appointment, you will be charged $75 for a missed service call. Cox is not responsible for repairing, installing or configuring your television.

Charges for Cox service calls: There is no cost for a service call unless the problem was found to be caused by improper installation, configuration or a malfunction with your TV set or coax cable. In this case, a $75 service fee will be charged to your Salve Regina account.

Does Salve Regina sell computers to students?

The University partners with Apple and Hewlett-Packard (HP) to provide a recommended laptop program for students. The program is optional but students are strongly encouraged to participate. Each year, IT reviews the technology needs of students and the latest computer offerings from Apple and HP, and recommends several models of laptop computers for students to purchase. Recommended models come with extended warranties and can be serviced on campus by IT staff during the academic year. For more information, visit the recommended laptop program webpage.

Does Salve Regina sell software to students?

The University recently upgraded to Microsoft Office 365 and all enrolled students have access to online versions of Word, Excel, PowerPoint and email. All full-time undergraduates have 50GB of email storage and 1TB of OneDrive storage. In addition, all full-time students can download the latest version of Microsoft Office supported by the University. To download, visit portal.office.com/home and log in with your Salve Regina email address and password.

Are there any software requirements for my computer?

There are two important requirements for accessing the campus network.

The first requirement is a minimum version of the operating system installed on the computer. Salve Regina supports the following operating systems:

  • Microsoft Windows 7, 8, 8.1 and 10.
  • Apple Mac OS X, 10.10 Yosemite, 10.11 El Capitan, 10.12 Sierra

Windows XP, Vista and older Apple Mac OS X (10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion, 10.6 Snow Leopard, 10.5 Leopard) operating systems are no longer supported because they are no longer provided security updates by Microsoft and Apple.

The second requirement is that all computers must have anti-virus software installed, enabled and updated. Free anti-virus software can be downloaded and installed from the following locations:

Some common anti-virus software tools include Symantec, Norton, McAfee, Kaspsersky, AVG, Avira, Comodo and Webroot, in addition to products already mentioned.

Does Salve Regina provide Internet access to students?

Salve Regina provides Wi-Fi access campus-wide, including the residence halls. Using their Salve Regina ID, students gain access to the University network through a website that ensures their computer meets the minimum requirements outlined above. Residence halls also provide a wired network connection (Ethernet) through Cox Communications. Wired ports can be used for gaming and entertainment systems (Xbox, PlayStation, AppleTV, Roku), in addition to supplementing wireless access for computers when there may be slow speeds due to congestion or poor reception. Mobile devices such as tablets and phones can be easily registered on the University's Wi-Fi network.

Students should not bring their own wireless access points or routers for use in the residence halls.

Should I buy a printer?

It is not recommended. Salve Regina provides color printers for student use in McKillop Library, O'Hare Academic Center and Wakehurst. Printing can be initiated from University computers or from a student's computer that is connected to the network. Print credits are provided at the beginning of each semester, and students are billed for printing that exceeds the initial allocation of credits. In addition, many courses provide digital submission methods for coursework, either through email or the Canvas learning management system. Students who wish to bring their own printer should keep in mind that Wi-Fi printing does not work in the residence halls. Student printers need to use a USB cable to connect to the computer.

I have additional questions. Where can I get assistance?

Contact the Help Desk at (401) 341-7777 option 2 or helpdesk@salve.edu, or visit the Help Desk webpage. The Help Desk is located in McKillop Library, Room 008, and is open from 8:30 a.m. to 4:30 p.m. Monday through Friday.

Does Salve Regina provide software to Faculty and Staff for personal computers?

The University has recently upgraded to Microsoft Office 365. All full-time Faculty and Staff will have access to the online versions of Word, Excel, PowerPoint and email by going to https://outlook.office365.com/salve.edu.

In addition, each full-time Faculty and Staff member will have 50GB of email and 1TB of OneDrive storage. Full-time Faculty and Staff members will also have the ability to download the full version of Microsoft Office for up to 5 personal machines. Simply logon to https://portal.office.com/Home with your Salve email address and password. Once logged in, you will have the option to download the latest version of Microsoft Office that the University currently supports.