Help Desk

The Help Desk supports the technology needs of students, faculty and staff and seeks to provide assistance in a timely manner. Help Desk staff and student employees are skilled in troubleshooting various software and hardware technologies for Mac and HP users.

All technology questions should be submitted to the Help Desk via phone or email to receive the most timely response and resolution. Updated information regarding technology workshops and maintenance to online systems such as My Salve and WebMail can be found on the office's Facebook and Twitter pages.

Tech Tips

Spam Emails

Please disregard any email message that asks for your login credentials. Salve Regina will never ask for your login credentials or account details via email. Do not reply to these or any other emails with your personal information. If you feel your account has been compromised, contact the Help Desk at (401) 341-7777 or helpdesk@salve.edu.

Phishing Messages

We are experiencing an increase in the number of phishing messages received by students, faculty and staff. Phishing is a type of Internet scam in which people are tricked into releasing sensitive information to cybercriminals, who in turn use that information for malicious purposes.

You should be very skeptical of messages asking for personal information, regardless of whom it says the message is from. Phishing attacks can take the form of emails and instant messages from trusted sources such as social websites, auction sites, banks, online payment processors or IT administrators. They can lead to loss of your personal information and money.

The latest twist on phishing is spear phishing. While regular phishing attempts appear to come from a well-known financial institution or social networking site, spear phishing messages appear to come from people or organizations with which you are familiar.

Spear phishing hackers thrive on familiarity and personalization, and may address messages to you with your name, such as "Hi John" instead of "Dear Sir." These scams often include references to a recent purchase you may have made or a site you signed up for, making them appear more legitimate and causing you to be less vigilant.

Spear phishers look for things you post on social media to gain more information about you and use it to their advantage. Be careful about what you post online - others can find it and deceive you.

We advise you to be smart about your password selection, web presence and security software updates. Do not give out your personal information via email, especially if the email you received seems sketchy. If you reply to these messages, you run the risk of identity theft, insertion of malware on your computer or other significant problems.

We advise you to change your password on a regular basis by visiting My Salve and checking the box “I want to change my password after logging on.”

Accessing Salve Regina's Wireless Network

To connect to the campus network, computers must meet certain requirements, including having up-to-date anti-virus software installed. If you do not have anti-virus software installed, we recommend Microsoft Security Essentials for Windows operating systems and ClamXav for Mac operating systems.

Students, faculty and staff connect to SRU-Community and have unlimited access as long as the computer or device is connected to the network every 30 days. Guests of the University connect to SRU-Guests and have one week's access as long as their computer's software is compliant. 

For assistance installing anti-virus software, call the Help Desk at (401) 341-7777 Option 2.

Changing Your Salve Regina Password

Salve Regina requires passwords to be at least eight characters in length. Passwords may include uppercase and lowercase letters, numbers or symbols. Your new password must be different from your existing password. New members of the University community should reset their password after receiving their initial credentials in order to protect their account and educational information.

Changing Your Salve Regina Password on a Mobile Device

Mobile devices that are synchronized with your Salve Regina email will be affected by password changes. This includes Android smartphones and tablets, Apple iPhones and iPads and BlackBerry smartphones. You must change your password on each of these devices and restart your mobile device for this change to take effect. If you are unable to reset your password using the instructions below, call the Help Desk at (401) 341-7777.

Printing for Students

With an increase of students bringing Apple laptops, IT staff have created a “how to” document for printing wirelessly to the Ricoh printers on campus.