To connect to the campus network, computers must meet certain minimum requirements and have an up-to-date antivirus program installed. If you do not have antivirus software installed, we recommend Microsoft Defender for Windows and Sophos Antivirus and AVG for Mac operating systems. For assistance installing antivirus software, call the Technology Services Center at (401) 341-7777.

Students, faculty and staff connect to SRU-Community and have unlimited access as long as the computer or device is connected to the network every 30 days. (You will need your Salve Regina username and password to access the links below.)

• Using the wireless network for Macs
• Using the wireless network for PCs

Guests of the University connect to SRU-Guests and have one week's access as long as their computer's software is compliant.

• Using the wireless network as a guest

To connect to the campus network within Salve Regina's residence halls, please follow the instructions below.

• Residence hall network instructions for all devices
• Residence hall network instructions for iOS
• Residence hall network instructions for Macs
• Residence hall network instructions for PCs

A recent security feature allows faculty, staff and undergraduate students to reset their own passwords. This feature works in tandem with Office 365 accounts.

• Set up the automatic password reset
• Use the automatic password reset

For assistance, call the Technology Services Center at (401) 341-7777 during normal business hours.

To access your Office 365 email, follow the instructions below. If you have questions or need assistance, contact the Technology Services Center at (401) 341-7777 or tsc@salve.edu.

Multi-factor authentication adds an added layer of protection to your Office 365, Canvas, Zoom, Webex and Campus portal accounts by requiring a "challenge" in addition to your password when you access your account from a new device or application. This helps to prevent unauthorized access to your account in the event your password is discovered or used by someone other than yourself.

The following documents will help you enable multi-factor authentication:

• Office 365 multi-factor authentication frequently asked questions
• Multi-factor authentication using SMS text messaging  
• Multi-factor authentication using Microsoft authenticator app  
• Managing security settings in Office 365  
• Backup Microsoft authenticator app settings  

Accessing email from your Salve Regina computer: Your Outlook client may ask you to re-authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.

Accessing email from MySalve: After logging in to the Campus portal, you will see the Office 365 button on the left side of the page. On your first attempt to access Office 365, you will be prompted to authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.

Accessing email from a web browser: Visit outlook.office365.com/salve.edu. You will be prompted to authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.

Accessing email from a mobile device: Your email client on your phone will prompt you to re-authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.

Office 365 for alumni: For more information on Office 365 for alumni review the information sheet. 

Office 2016 for PC or Mac: Students, faculty and staff can download the full version of Microsoft Office for up to five personal machines.

• Download Microsoft Office to your personal computer.

Mobile devices can be synchronized with your Salve Regina email account. This includes Android smartphones and tablets, Apple iPhones and iPads and other smartphones. For assistance with Android, Microsoft and other devices, or if you are an Apple user and are unable to reset your password using the instructions below, call the Technology Services Center at (401) 341-7777.

• Change your password on an Apple device
• Set up your email on an Apple device

Mobile users can access Salve Regina resources through the Canvas and Ellucian GO apps. Users can access these applications through their device's app store, and should remember that not all of the functionality of desktop/laptop software is available on mobile devices.

The Office of Information Technology maintains a system maintenance window from 5-9 p.m. on Fridays. All standard system and network maintenance is scheduled during these hours, with reminder notifications issued through the Campus portal. When major or emergency system and network upgrades are needed, the campus community will receive email notifications with details about expanded maintenance windows.